As managing demand, ensuring the sustainable use of water resources and reducing unnecessary expenditure becomes more and more important, water utilities are working to create smarter, more responsive networks. By integrating innovative technologies into their networks and work flows, utilities can gain a more comprehensive understanding of their water and sewer networks. Such technologies include smart meters, real-time condition monitoring, SCADA systems and others. By utilising an enhanced understanding of the networks they operate, utilities can formulate preventative maintenance strategies to keep water and wastewater systems operating smoothly into the future, while also making the most effective and efficient use of capital. Smart water technologies also allow operators to detect faults in the network in real time, and, in some cases, predict potential problems before they occur. They also enable opportunities for utilities to provide improved customer service and increase customer engagement with their water use.